We understand that circumstances can change, and we want to ensure you have a positive experience with our course. Below is our cancellation policy:
- Cancellation Period: You may cancel your enrollment in the course within 3 days of purchase for a full refund, no questions asked.
- Refund Eligibility: To be eligible for a refund, you must not have watched more than 50% of the course videos. This policy is in place to ensure fairness to both parties and to maintain the integrity of our digital product.
- How to Cancel: To cancel your enrollment and request a refund, please contact our customer support team within the specified cancellation period. You can reach us via email at hello@hypeskills.com or through our customer support portal on our website.
- Refund Process: Once your cancellation request is received and verified, we will process your refund within 7 business days. Please note that it may take some time for the refunded amount to appear in your account, depending on your payment method and financial institution.
- Exceptions: After the initial 3-day cancellation period, refunds will not be granted except in cases where required by law.
- Non-Transferable: Refunds are issued only to the original purchaser and cannot be transferred to another individual.
- Course Access: Upon cancellation and refund, your access to the course materials will be terminated.
- Policy Updates: We reserve the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to contact us. We’re here to assist you and ensure your satisfaction with our services.